Terms of Service

These Terms of Service (hereinafter referred to as "Terms") set forth the conditions for use of the AI sales meeting recording and analysis service "Nexalog" (hereinafter referred to as "Service") provided by Nexaflow Inc. (hereinafter referred to as "Company").

All corporate users (hereinafter referred to as "Users") who use the Service shall be deemed to have agreed to these Terms.

In these Terms, the following terms shall have the meanings set forth below:

• "Service": All services related to Nexalog provided by the Company, including AI meeting analysis, insight extraction, scoring, knowledge database, and AI chat functions.
• "User": A corporation that has entered into a service agreement for the Service.
• "Authorized User": Officers, employees, or other persons authorized by the User to use the Service.
• "Meeting Data": Video, audio, and other data related to sales meetings uploaded by Authorized Users.
• "Analysis Results": Insights, scores, reports, and other information generated by the Service's AI analysis of Meeting Data.
• "Knowledge Database": The accumulation of organizational knowledge generated from Meeting Data and Analysis Results.
• "Authentication Information": IDs, passwords, and other information required to use the Service.

Individual agreements separately concluded between the Company and the User, as well as other provisions established by the Company regarding the Service (hereinafter referred to as "Individual Provisions"), shall constitute part of these Terms.

In the event of any conflict between these Terms and Individual Provisions, the Individual Provisions shall take precedence.

The Company shall provide the following services to Users:

• AI analysis of sales meeting video and audio data
• Insight extraction and scoring of meeting content
• Knowledge database construction and management
• Information search and Q&A via AI chat
• High performer comparative analysis
• Other services added by the Company from time to time

The Company may change the content of the Service without prior notice. However, the Company will endeavor to provide reasonable advance notice for significant changes.

The term of the service agreement for the Service shall be as specified in the individual agreement.

Unless written notice of termination is given by either the Company or the User at least 30 days prior to the expiration date, the agreement shall be automatically renewed under the same terms and conditions.

Users shall appropriately manage the Authentication Information required to use the Service and shall not disclose, lend, or transfer such information to any third party.

The Company shall not be liable for any damages arising from inadequate management of Authentication Information, errors in use, or use by third parties.

If Users become aware that their Authentication Information is being used by a third party, they shall immediately notify the Company and follow the Company's instructions.

Users shall promptly notify the Company of any changes to their registered information, including company name, representative, address, and contact information, using the method prescribed by the Company.

The Company shall not be liable for any damages arising from delays or failures in such notification.

The Company shall handle personal information obtained in connection with the provision of the Service in accordance with the Company's Privacy Policy.

Users shall comply with applicable personal information protection laws regarding personal information contained in Meeting Data and take appropriate measures, including obtaining necessary consent.

Users and Authorized Users shall not engage in the following activities when using the Service:

• Activities that violate laws or public order and morals
• Activities related to criminal acts
• Activities that infringe upon the intellectual property rights, portrait rights, privacy, honor, or other rights or interests of the Company or third parties
• Activities that interfere with the operation of the Service
• Unauthorized access, cracking, sending computer viruses, or similar activities
• Reverse engineering, decompiling, disassembling, or similar activities related to the Service
• Allowing third parties to use the Service without the Company's permission
• Uploading third-party meeting data without authorization
• Uploading recording data without the consent of meeting participants
• Fraudulently altering Analysis Results
• Using Analysis Results to unfairly evaluate or discriminate against individuals
• Other activities deemed inappropriate by the Company

Meeting Data uploaded by Users and the resulting Analysis Results shall belong to the Users.

The Company shall not access, use, or disclose User Meeting Data to third parties except in the following cases:

• With prior consent from the User
• As required by law
• Disclosure to the Company's contractors to the extent necessary for providing the Service
• When necessary to resolve technical issues with the Service

The Company does not use User Meeting Data for AI training or improvement purposes.

After contract termination, the Company will retain User Meeting Data and Analysis Results for 90 days before deletion. Users who wish for earlier deletion may request it using the method prescribed by the Company.

All intellectual property rights related to the Service, including copyrights, patent rights, and trademark rights, belong to the Company or third parties with legitimate rights.

Intellectual property rights related to Meeting Data uploaded by Users belong to the Users or the legitimate rights holders of such data.

Users are granted the right to use AI-generated Analysis Results. However, intellectual property rights related to the algorithms and models used to generate Analysis Results belong to the Company.

The Company provides the Service on an "as is" basis and does not warrant that the Service will meet Users' specific purposes, expected functionality, commercial value, accuracy, usefulness, continuous availability, or be free from defects.

The AI analysis function of the Service is based on statistical methods and machine learning technology, and its accuracy is not guaranteed to be 100%. AI scoring and determinations are provided as reference information, and Users are responsible for making final decisions.

The Company may amend these Terms without individual consent from Users in the following cases:

• When the amendment is in the general interest of Users
• When the amendment does not contradict the purpose of the agreement and is reasonable in light of the necessity of the amendment, the appropriateness of the amended content, and other circumstances

When amending these Terms, the Company shall notify Users of the content of the amended Terms and the effective date a reasonable period in advance of the effective date.

The Company may suspend provision of all or part of the Service without prior notice in the following cases:

• When performing maintenance, inspection, or updates to the Service system
• When provision of the Service becomes difficult due to natural disasters such as earthquakes, lightning, fire, or power outages
• When provision of the Service becomes difficult due to computer or communication line failures, operational errors, excessive access concentration, unauthorized access, or hacking
• When provision of the Service becomes difficult due to laws or measures based thereon
• When the Company otherwise determines that provision of the Service is difficult

The Company shall not be liable for any damages incurred by Users or third parties due to Service interruption.

The Company may discontinue all or part of the Service at its discretion.

When discontinuing the Service, the Company shall notify Users at least 90 days prior to the discontinuation date.

The Company shall not be liable for any damages incurred by Users or third parties due to discontinuation of the Service.

Users may terminate this agreement as of the contract expiration date by notifying the Company using the prescribed method at least 30 days prior to the expiration date.

Mid-term cancellation during the contract period is generally not permitted. However, this does not apply if separately approved by the Company.

In the event of termination, usage fees already paid shall not be refunded.

The Company may immediately terminate this agreement without prior notice or demand if the User falls under any of the following:

• Violation of these Terms
• Delay in payment of usage fees for more than 2 months
• Dishonor of bills or checks
• Attachment, provisional attachment, provisional disposition, or auction proceedings
• Filing for bankruptcy, civil rehabilitation, corporate reorganization, or special liquidation
• Dissolution or transfer of all or a significant part of business
• Business suspension order from a supervisory authority
• When the Company otherwise determines that continuation of this agreement is difficult

The Company shall not be liable for any damages incurred by Users arising from the Service, except in cases of intentional or gross negligence on the part of the Company.

The Company does not warrant the following:

• That the Service will meet Users' specific purposes
• That the Service will be available continuously without interruption
• That the Service will be free from errors or defects
• The accuracy, completeness, or usefulness of AI Analysis Results
• The appropriateness of decisions made based on AI Analysis Results

AI analysis, scoring, and determinations are reference information based on statistical methods, and their accuracy is not guaranteed to be 100%. Users shall make final decisions at their own responsibility while using the Analysis Results as reference.

If the Company is liable for damages to Users in connection with these Terms, the amount of compensation shall be limited to the total amount of usage fees paid by the User to the Company during the 12 months preceding the month in which the damage occurred.

In no event shall the Company be liable for lost profits, indirect damages, special damages, consequential damages, or punitive damages.

If a dispute arises between a User and a third party in connection with the use of the Service, the User shall resolve it at their own expense and responsibility.

If the Company receives a claim from a third party due to User actions, the User shall compensate the Company for damages incurred, including reasonable attorney's fees.

The Company and Users shall not disclose or divulge technical, business, or other confidential information of the other party obtained in connection with this agreement to any third party without prior written consent.

The preceding paragraph shall not apply to the following information:

• Information that was already publicly known at the time of disclosure
• Information that became publicly known after disclosure through no fault of the receiving party
• Information that the receiving party already lawfully possessed at the time of disclosure
• Information lawfully obtained from a third party with legitimate authority without confidentiality obligations
• Information independently developed without use of confidential information

This Article shall remain in effect for 3 years after termination of this agreement.